Refund Policy for AdMagic

At AdMagic, we are committed to delivering exceptional performance marketing solutions tailored to help our clients achieve their goals. We value transparency and fairness in our services and have outlined our refund policy to ensure clarity regarding the conditions under which refunds may be requested and processed. Please read this policy carefully before engaging with our services.

1. Performance-Based Refunds

As a performance-focused agency, we prioritize delivering measurable results. Refunds will be considered only under the following conditions:

1.1 Non-Delivery of Services: If AdMagic fails to provide the services specified in the agreed proposal or contract, clients may request a refund.

1.2 No Progress in Results: If there is no measurable improvement in the agreed-upon Key Performance Indicators (KPIs) after 90 days of the campaign, and it is determined that this was due to our negligence or lack of effort, a refund may be issued.

2. Refund Exclusions

Refunds will not be granted in the following situations:

2.1 Client-Driven Delays: If campaign delays or performance issues result from delayed or incomplete inputs, approvals, or responses from the client.

2.2 Subjective Dissatisfaction: Refunds will not be issued for dissatisfaction based on personal preferences, such as design, copy, or creative direction, provided these elements meet the agreed standards.

2.3 Early Termination by Client: If the client cancels services before the agreed term is completed, no refund will be provided for the work already performed.

2.4 Retainer and Advance Payments: Payments made as retainers or advances are non-refundable unless explicitly stated in the agreement.

3. Refund Request Process

To ensure proper handling of refund requests, clients must follow the steps outlined below:

3.1 Submission of Request: Refund requests must be submitted in writing to support@admagic.pro or via phone at 7990117900 within 7 days of service delivery or campaign completion.

3.2 Details to Include: Provide a clear explanation of the issue, along with relevant documents such as campaign reports, emails, or invoices.

3.3 Review and Evaluation: Our team will thoroughly review the request, considering campaign performance data, communications, and agreements.

3.4 Refund Timeline: Approved refunds will be processed within 14 business days from the date of approval.

4. Specific Conditions for Campaign Contracts

4.1 Guaranteed KPIs: Refunds or service credits may apply if AdMagic fails to meet KPIs such as ROAS, lead generation, or click-through rates, provided the client has fulfilled their obligations.

4.2 Client Collaboration: Refunds are conditional upon the client providing timely approvals, accurate product/service details, and access to required platforms such as ad accounts or Shopify.

5. Dispute Resolution

5.1 Amicable Resolution: AdMagic aims to resolve disputes through open communication.

5.2 Escalation and Arbitration: Unresolved disputes may be escalated to senior management or handled through arbitration, as outlined in the original service agreement.

6. Policy Exceptions

AdMagic reserves the right to make exceptions to this policy in rare circumstances, such as technical issues caused by third-party platforms or unexpected changes in advertising policies.

Contact Information

For any questions, concerns, or refund requests, you can reach us at:

• Email: support@admagic.pro

• Phone: 7990117900

• Office Hours: Monday to Friday, 11 AM to 6 PM (IST)

We are dedicated to providing exceptional service and building long-term relationships with our clients. This refund policy is designed to ensure fairness and protect the interests of both AdMagic and our clients.